top of page

Shipping & Returns

At Faithful Foundations Publication, we want you to feel confident in your purchase and completely satisfied with your order. If for any reason you are not satisfied, we offer a hassle-free return policy.

Shipping Policy

Faithful Foundations Publication Shipping Policy

 

At Faithful Foundations Publication, we are dedicated to delivering our thoughtfully curated books to your doorstep in a timely and reliable manner. To ensure clarity and transparency, we have established the following Shipping Policy:

 

1. Shipping Methods:

  • We offer a range of shipping options to cater to your preferences, including standard and expedited shipping. Shipping methods may vary based on your location.

 

2. Order Processing:

  • Orders are typically processed within 7-10  business days from the date of purchase. Please allow for additional processing time during peak seasons or special promotions.

 

3. Shipping Costs:

  • Shipping costs are calculated at the checkout and are based on your location, the shipping method chosen, and the total weight of the items in your order.

 

4. Estimated Delivery Times:

  • Estimated delivery times vary depending on the chosen shipping method and your location. We provide estimated delivery times during the checkout process. Please note that delivery times may be affected by unforeseen circumstances.

 

5. International Shipping:

  • We offer international shipping to many countries. Shipping rates and estimated delivery times for international orders will be displayed during the checkout process.

 

6. Tracking Orders:

  • Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status and location of your package.

 

7. Delivery Address:

  • Please ensure that the shipping address provided during checkout is accurate and complete. Faithful Foundations Publication is not responsible for orders shipped to incorrect or incomplete addresses.

 

8. Lost or Delayed Shipments:

 

9. Split Shipments:

  • If you order multiple items, they may be shipped separately, depending on availability. You will receive separate tracking information for each shipment.

 

10. Holidays and Weekends:

  • Our shipping operations are typically closed on weekends and major holidays, which may impact processing and delivery times.

 

11. Contact Us:

 

We appreciate your trust in Faithful Foundations Publication for your reading needs. We are dedicated to ensuring a smooth and reliable shipping experience. For the most up-to-date shipping information, please refer to our website.

 

Note: This shipping policy is subject to change without prior notice, so please refer to our website for the most current information.

Return & Exchange Policy

Faithful Foundations Publication Return Policy

​

At Faithful Foundations Publication, we are committed to ensuring your satisfaction with your book purchases. To provide you with a smooth and convenient return experience, we have outlined our return policy as follows:

​

1. Returns Eligibility:

  • You may initiate a return within 30 days of receiving your order.

  • To be eligible for a return, books must be in their original, unused condition and include all accompanying materials, such as dust jackets or bonus items.

 

2. Return Process:

  • To initiate a return, please contact our customer service team at faithfulfoundationspublication@gmail.com to request a Return Authorization (RA) number.

  • Clearly label your package with the RA number provided.

 

3. Refund or Exchange:

  • You have the option for a refund to your original payment method or an exchange for an item of equal value.

  • Refunds will be processed within 7-10 business days after we receive the returned item.

 

4. Return Shipping:

  • The cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part or a defective product.

 

5. Condition of Returns:

  • We reserve the right to refuse returns of books that are not in their original, resaleable condition.

 

6. Digital eBook Refunds:

  • Unfortunately, we cannot provide refunds for digital eBook purchases once they have been downloaded.

 

7. Contact Us:

 

We strive to provide quality books and excellent customer service. Thank you for choosing Faithful Foundations Publication, and we are here to assist you with any return-related concerns.

 

Note: This return policy is subject to change without prior notice, so please refer to our website for the most up-to-date information.

bottom of page