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FAQ

Welcome to our FAQ page! We have compiled a list of the most frequently asked questions about our online store. If you have any additional questions that are not on this list, please feel free to reach out to our customer service team. They are available to assist you 24/7. We hope this information helps you with your shopping experience!

  • How can I place an order on Faithful Foundations Publication?
    To place an order, simply browse our catalog, select the book(s) you'd like to purchase, and click "Add to Cart." Then, proceed to checkout, where you'll enter your shipping and payment information.
  • What payment methods do you accept?
    We accept a variety of payment methods, including credit and debit cards (Visa, MasterCard, American Express), PayPal, and other popular payment options.
  • How can I track my order?
    Once your order is shipped, you will receive an email with a tracking number. You can use this number to track the status and location of your package.
  • What is your return policy?
    Our return policy allows for returns within 30 days of receiving your order. Please ensure the book is in its original, unused condition. Contact our customer service team to initiate the return process.
  • Do you offer international shipping?
    Yes, we offer international shipping to many countries. Shipping rates and estimated delivery times for international orders will be displayed during the checkout process.
  • How can I contact customer support?
    You can reach our customer support team by emailing faithfulfoundationspublication@gmail.com or calling (336) 455-2329. We're here to assist with any questions or concerns you may have.
  • What if the book I want is out of stock?
    If a book is out of stock, you can sign up for notifications on our website to be alerted when it becomes available again.
  • Can I cancel or modify my order after it's been placed?
    Please contact our customer support team as soon as possible if you need to cancel or modify an order. We'll do our best to accommodate your request.
  • How can I stay updated with your latest releases and promotions?
    Subscribe to our newsletter, subscribe to our blog, and follow us on our social media channels/platforms to receive updates on new releases, exclusive offers, and literary events.
  • Do you offer gift cards?
    Yes, we offer gift cards that can be purchased on our website. They make excellent gifts for fellow book enthusiasts.
  • Can I return a digital eBook purchase?
    Unfortunately, we cannot provide refunds for digital eBook purchases once they have been downloaded. Be sure to review the product details before purchasing.
  • Do you offer discounts for bulk or wholesale orders?
    Yes, we offer discounts for bulk and wholesale orders. Please contact our customer support team at faithfulfoundationspublication@gmail.com to discuss your specific requirements and receive a customized quote.
  • How can I create an account on your website?
    Creating an account is easy. Click on the "Sign In" or "My Account" link, and you'll find an option to register. Follow the instructions to set up your account.
  • What should I do if I forget my password or username?
    If you forget your password or username, click on the "Forgot Password" or "Forgot Username" link on the login page. You'll receive instructions to reset your password or retrieve your username via email.
  • Are there any additional charges, such as taxes or import duties, for international orders?
    Additional charges, such as taxes or import duties, may apply to international orders. These fees are typically assessed by your country's customs authorities and are the responsibility of the recipient.
  • How can I submit a book review or rating for a product I've purchased?
    You can leave a review and rating for a product by visiting the product page and clicking on the "Write a Review" or "Leave a Rating" link. You can go to any of our social media channels/platforms and leave a review there, as well. Your feedback is greatly appreciated and helps other readers.
  • What is your policy on user data privacy and security?
    We take data privacy and security seriously. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
  • Can I pre-order upcoming releases or reserve out-of-stock items?
    Yes, you can pre-order upcoming releases or request to be notified when out-of-stock items become available. Look for pre-order options or sign up for notifications on the product pages.
  • Do you have a rewards or loyalty program for frequent customers?
    Yes, we value our loyal customers. We offer a rewards program that allows you to earn points on purchases, which can be redeemed for discounts on future orders. We also, offer a referrals program that will allow our loyal customers to get more points to use towards their purchase(s) on our website.
  • What shipping carriers do you use for deliveries?
    We work with various shipping carriers to ensure efficient and reliable deliveries. The carrier used for your order may depend on your location and chosen shipping method.
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